Customer Service Adviser Review

I am a Customer Service Advisor at British Gas. I currently take calls from customers on a daily basis resolving any queries and concerns and offering different products and services to customers. I work on a team of 11 advisers and have great interactions with the team and my manager as well as other departments. I am responsible for my own performance however very supported in achieving my targets and also in my own development.

I am given the opportunity to develop in Maths and English by completing functional skills exams. We are given various training and coaching based on the role and any new processes and proceedures. I feel i have developed my own skills in communication, customer service and also my organisational skills which help to ensure i complete the apprenticeship to the best of my ability.

I really enjoy the role and my team. I am proud to work for such a large company and am fully aware of my involevment in the bigger pictuire and future of the business. My expectations have been exceeded as i feel i have learnt more and been given the opportunity to develop in something i may not have considered before

I feel very appreciated by my manager and she gives me a lot of coaching and support. It is very clear she values me as a team member and wants me to reach my full potential. She keeps me aware of my own performance and encourages me to achieve daily tasks and goals. When i excedd targets i am recognised by my immeidate manager and also other managers and high levels within the business and we are given the opportunity to showcase this.

I like the way the programme is structured as gives me clear guidance on what i need to complete and when to ensure i am organised and on track to complete the apprenticeship which enables me to focus on looking at getting distinction. I am fully aware there are things i need to complete in my own time however i am happy to do this to ensure i put my all in to it. I have been given additional time within my role to record evidence which is really helpful as it is real time and my examples are clear. The support i have recieved from more experienced colleagues and my manager has been amazing and i have now been given the opportunity to mentor others from a new start prospective

We had some tutor sessions planned in however personally i would have liked some more to support with my maths and english. The training was very clear around the role and the business however would have liked more time focusing on the Apprenticeship part of the role. My manager was visible throughout the training which also helped in the delivery. The general attitude from managers and trainers in terms of support has been great and there has been a constant interaction

My Manager is very supportive and her attitude is always positive with a passion to develop us. She is always visable, approachable and always willing to help and support. My manager has been our immidiate support and this is all we have needed. She provides support for our general role but also other elements of the business and if she is unsure she will find the answer

It is great that we get paid the same salary as any other new start. As well as this we also get the qualification at the end which is fanatastic. The salary is very competetive in comparison with other businesses and is local to the town centre and my home which is great. The business can also be flexible in terms of shift slides if required which is really helpful to my fitting in with my work life balance.

There is a voluteer day planned in to our apprenticeship and we have also been asked to go into schools to discuss the apprenticeship which is a great opportunity. as a team we are very enagaged in doing well in the role and the apprenticeship and have been given opportunities to showcase the apprenticeship. The combination of the company and the apprenticeship scheme has allowed an amazing bond between the team including managers and supervisors.

Yes

The business really treat you as a person and each interaction is personal to me. There is a high level of support available to ensure i do the best in my role and the apprenticeship. The Aprpenticeship is a great opportunity doing the same as another new start but also gaining a qualification at the end of it. The salary is great and the people i work with make it an enjoyable place to come to work. I look forward to coming in to work every day because i am aware of the difference i can make and also the development i can gain

The application process can be quite long winded however is worth it. The interviews and assessments days are fun and structured yet can be challenging although it was clear the reason they were asking the specific questions as they linked into the companies strategic priorities. I did not have any customer service experience however have learnt a lot therefore if you do not have the experience do not let this put you off. The main thing is that you want to do whats right for the customer