Customer service advisor Review

by British Gas

Best Apprenticeship Employer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering customer calls regarding digital issues.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have developed existing skills, especially involiving communication and team work.

    7/10
  • 3. To what extent do you enjoy your programme?

    • Very much so.

    9/10
  • 4. How valued do you feel by British Gas?

    • Very.

    8/10
  • 5. How well organised/structured is your programme?

    • Very.

    9/10
  • 6a. How much support do you receive from your training provider?

    • As much support as I need.

    9/10
  • 6b. How much support do you receive from your employer?

    • As much support as I need.

    9/10
  • 7. How well does your salary/package meet your costs?

    • I just manage on my wage.

    6/10
  • 8. Are there many opportunities outside of work?

    • Not that I'm aware of.

    4/10
  • 9. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • They are a reputable company.

  • 10. What tips or advice would you give to others applying to British Gas?

    • Go for it! If you enjoy working with others and have good communication skills, this is the job for you.

Details

Level 2 Apprenticeship

Yorkshire & The Humber

March 2017

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