Customer Service Apprentice Review

Customer service apprentice Dealing with customer queries, handling calls, complaints and sales. Working together to provide a high quality service for the customer in order to improve and maximise the level of service we offer to our customers. Roles and responsibilities include being compliant and professional and also staying within company procedures following vital outlines such as the Data Protection Act.

Developed my confidence and ability to project my voice in a more friendly and approachable manner. Training to understand customers needs and understanding basic boiler skills allowing myself to tailor each call to the customers needs. I have learnt what makes a good call and how we speak and act on the phone and how it impacts the service we give to our customers.

I enjoy working at British Gas. It is a learning experience learning new skills and qaulities everyday allowing myself to become more multi skilled and to be able to apply myself into many work areas ranging from customer service to retentions and customer care. Our team are great, we have the best manager and with all the help and support we receive; i am confident we all will do well for this apprenticeship and progress further into the role and company!

I do feel valued, i feel that what feedback we give to our colleagues and superiors, it always does get taken on board. It does not just simply get left behind in the dark, it always gets looked into and i feel that what has been said by us always gets looked into and furthr investigated for the best interests of ourselves and the business.

Training did seem like it reqired a little improvement. Our training focused a lot on the role and what is expected of us rather than the apprenticeship and what has to be done. After speaking with our superior and looking into what can be done, towards the end of the training we did focus more on the apprentceship and what needs to be done in order to progress and go ahead further with the work that needs to be done.

Limitd, simply becuase of the time we had. Trainers were great and support was amazing but just wished we had a little more time to soak everything in and get to grips with the role and apprenticeship but it was not so bad when we eventually started taking calls.

Manager is great, plenty of support and time to soak everything in and discuss anything that is on our minds.

N/A

Yes there are a wide range of events, unfortunately due to commitments outside of work i am unable to pursue these as much but wish to in the near future.

Yes

It is a good oppoturntiy to work your way up a company and go far with a career

Take plenty of time to review and go over an application starting with the cover letter and CV. Spell check as many times possible, it is always a shame to miss an oppoturtunity over something so small that can be avoided beforehand. Prepare for the interview ask many questions as possible learn the company values and ethics before interview before the interview to demonstrate and showcase research and effort has been done. When coming for assessment days, please remember this is the first impression. Look smart, sharp and look the business! First impressions always count! cut your nails, cut your hair, iron your clothes etc. Look smart. Not like you are going for someones birthday party or family event. Look professional!