customer service advisor Review

I am a Customer Service Advisor at British GasI answer a mixture of landlord and domestic calls where i deal with customers questions and quiries on a daily basis which can sometimes be a challange but also taking in mind that i am developing each day.I work on a team of 11 advisers and have great interactions with the team and my manager as well.

i speak more confidently and i feel like my customer service skills have improved asmy vocabulary expands each day i also have been able to keep much more organised meaning i will be able to complete the apprenticeship to the best of my ability

i really enjoy the programme i think what makes it better is that not only are we learning but we are also having fun i think its really important to have a good relationship with your manager and team members. I didnt expect it to be this great but it seriously is more that what i expected.

i feel very valued by my manager jemma robinson who constantly tells me how great i am and that she beleives that i can be the best that i can be hearing feedback like that makes me want to work even harder not only to prove to others but to prove to myself that i can do it,I feel very appreciated by my manager as she gives me a lot of coaching and support.

i think the programme is structured well however it is overwhelming to balance the apprenticeship as well as doing a full time job.i think the best thing is to do things in your own time also when there is availibilty in the call centre take that time out to go through everything so you feel more confident.The support i have recieved from more experienced colleagues and my manager has been great and i have now been given the opportunity to mentor the new starts and to share my knowladge and experience with them.

the training provided was good howeve i would have loved if the trainers could have focused more on the apprenticeship side of it and we hadmore time in working hours to look at our e portfolio,however now that i have been taken calls for over 5 months i have got the grasp on how to work things so it isnt much of a struggle as it was in the beginning.

throughout the call centre everyone is very friendly and supportive just out of theyre own good will,which is always nice personally my manager and team members are brilliant as we always want to help eachother i think thatswhy its alwayss o good to build a d good relationship with your team members so you dont feel like your alone.

i think its excellent how we are getting paid the same salary as a new start customer service advisor,the only differnece with the apprenticeship is we get to have our maths and english qualifications and get a level 2 practitiner in customer service. I thinkthe salary is perfect especially for an apprenticeship as i didnt expect it to be that high.

there is volunteering work that you can do as an addition.we are looking at going back to our high schools to talk about theapprenticeship so that the year 11's will have oppurtunities to follow our footsteps.

Yes

british gas is an amazing place to work everyoe is friendly snd the atmosphere around the call centre is lovely,also the promoting prospects are great so you have a good chance of growing within the company.

my top tips would be always try and be your best,and tell the truth never try to guess anything if you need help always ask for it and if you make mistakes thats okay because there will always be support when you need it.I would also say plan your time accordingly if something needs doing then do it and dont wait last minute when its not fresh in your mind.