Customer Servive Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer service advisor. care about customers need on a day to day basic and always deliver the best for customers. Be there when they need us and promote extra for customers.

8/10

2. Have you learnt any new skills or developed existing skills?

Dealing with customers enquiries, eg: doing International payments, Chaps, dealing with fraud transactions.

7/10

3. To what extent do you enjoy your programme?

It is a good knowledge to learn but sometimes find it very hard.

9/10

4. How valued do you feel by Lloyds Banking Group?

I am well taken care by my team at Halifax Swiss Cottage as they understand me and are very patient with my slow progress.

8/10

5. How well organised/structured is your programme?

It is challenging and tough programme. I need more time to do the workbook as I am a slower learner.

6/10

6a. How much support do you receive from your training provider?

My training provider is good and very patient with me

7/10

6b. How much support do you receive from your employer?

I do most of my workbook assessement at home as at work it can be very difficult and as I am new to bank I am still learning a lot of new stuff

6/10

7. How well does your salary/package meet your costs?

yep its fine

7/10

8. Are there many opportunities outside of work?

might be. havent really looked into it

7/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Its a nice place to work for and they look after the staff and especially I am lucky to be working with great colleague who have been supporting me form day one till today

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Apply and hope for the best