Customer service practitioner Review

by British Gas

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

We work as customer service advisors. We help customers with their enquiries. Our responsibilities are making sure we are on time and stick to our schedule and make sure we are looking after our customers as best we can especially vulnerable customers. We have targets to meet with our stats and sales also.

9/10

2. Have you learnt any new skills or developed existing skills?

I have achieved a level 1 maths and english level and will soon be attempting level 2. I feel much more comfortable speaking on the phone as I previously never had to do it much and I have learnt to deal with conflict and learnt alot about dealing with people in general.

9/10

3. To what extent do you enjoy your programme?

I enjoy the programme as you have so much support in your role and if you need any extra help with things you always have it. I enjoy being in a team of people my age as we have all developed togther.

9/10

4. How valued do you feel by British Gas?

I feel very valued as when you do well you are always given that feedback and everyone is given opportunities to be involved in things. For example me and 3 of my collegues were given the opportunity to go through to hamilton to support the BG engineer academy during national apprenticeship week which was enjoyable to share our experience so far.

8/10

5. How well organised/structured is your programme?

It is well structured as we have a clear set up of what isexpected to be achieved each week but I feel the maths and english exam lacked organisation as we were told so much different info about when and what exams we will actually be sitting and no one had full clarity of what it was that we were doing. But other than that everything is well organised.

8/10

6a. How much support do you receive from your training provider?

We have so much suppor with training and on the job. This includes when we first started we had one on one mentors and floor walkers meaning that we had continuious support during training and now we are on the phones as normal my manager and specialist is always there to offer support.

10/10

6b. How much support do you receive from your employer?

same as above

10/10

7. How well does your salary/package meet your costs?

Its an amazing salary and I live close to the office so travel cost doesnt apply to me

10/10

8. Are there many opportunities outside of work?

Yeah. WE do 2 volunteering days a year and we organise team night outs together

9/10

9. Would you recommend British Gas to a friend?

Yes