cutomer service advisor Review

by British Gas

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking smart calls and standard prepayment for our customer who use pay as you go as their way odf paying for their energy

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Customer skills, build confidence understanding customers needs

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoyed it

    10/10
  • 4. How valued do you feel by British Gas?

    • I feel that the company actaully care about me as a person and not someone they just pay

    10/10
  • 5. How well organised/structured is your programme?

    • Very good very clear on what we need to do

    10/10
  • 6a. How much support do you receive from your training provider?

    • Traniners are always testing our skills

    10/10
  • 6b. How much support do you receive from your employer?

    • Alot alwyas help with things i struggle with

    10/10
  • 7. How well does your salary/package meet your costs?

    • I am very welll of at my age

    10/10
  • 8. Are there many opportunities outside of work?

    • yes we can volunteer 2 days a year

    10/10
  • 9. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • Very good compant, they care about evryone who is involved

  • 10. What tips or advice would you give to others applying to British Gas?

    • be yourself

Details

Level 2 Apprenticeship

Scotland

March 2017

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