Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work for British gas as a customer service apprentice where I takre inbound calls and also mkae outbound calls dealing with people's enquierys.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learned how to speak to lots of different people and how t work on with the British Gas systyems.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy taking calls and meeting new people on and off the phones and with in the business.

    10/10

  • 4. How valued do you feel by British Gas?
  • I feel valued as a worked ut also as a person, they treat there emplyers with respect and give continuous feedback .

    10/10

  • 5. How well organised/structured is your programme?
  • It's vey structured from the start to the finish, we know wat we hve to complete and what is expected fro ourselves being a part of the Customer service apprenticeship.

    10/10

  • 6a. How much support do you receive from your training provider?
  • We had lot fo support from our learing associates, they gave us lots of information but also allowed us to interact with the learning experience.

    10/10

  • 6b. How much support do you receive from your employer?
  • I recieve a lot of support from my employer with in regards to the apprenticeship, she allows us to come off the phones to complete wht is needed forthe apprenticeship ,

    10/10

  • 7. How well does your salary/package meet your costs?
  • It meets my cost and standard of living as it is well paid. It allows me to have fun at work but also outside of work .

    10/10

  • 8. Are there many opportunities outside of work?
  • There are many oppertunites outside of work which allows me to expand my horisons and gain more knowlodge from British gas but also to spread te word about british gas.

    10/10

  • 9. Would you recommend British Gas to a friend?
  • Yes


  • 9b. Why?
  • I nwould recommed british gas as it is a great companny and values there employers, it also pays very well .


  • 10. What tips or advice would you give to others applying to British Gas?
  • I would advise people to study and to prepare to do a lot of work as if you work hard yo get mny rewards.


Details

Level 2 Apprenticeship

Information Technology

Scotland

March 2017


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