customer service advisor Review

by British Gas

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service advisor for smart pay as you go, I speak to customers that have smart meters and help them with their queries.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt new computing skills and also skills of being able to talk to people on thew phone

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it a lot as i get to work in a team environment and it met my expectations well.

    10/10
  • 4. How valued do you feel by British Gas?

    • I feel valued by british gas.

    10/10
  • 5. How well organised/structured is your programme?

    • The training and support we have had has been very well organised.

    10/10
  • 6a. How much support do you receive from your training provider?

    • We recieve guidance with our problems whenever we have any problems.

    10/10
  • 6b. How much support do you receive from your employer?

    • We recieve a lot of support from our manager and also our team specialist with any problems we have

    10/10
  • 7. How well does your salary/package meet your costs?

    • My salary meets my costs well as im able to pay off my costs and still have money left.

    10/10
  • 8. Are there many opportunities outside of work?

    • yes, there are many opportunities outside of work as there are volunteering days and also company events.

    10/10
  • 9. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • because it is a good company to work for.

  • 10. What tips or advice would you give to others applying to British Gas?

    • Be yourself during the interview and also application.

Details

Level 2 Apprenticeship

Scotland

March 2017

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