Smart Energy Expert Review

My job title is Smart Energy Expert and my everyday tasks includ visiting customers, providing them with new smart metering technology, attending technical faults on smart meters and dumb meters, attending jobs on behalf of revenue protection unit. On a day to day basis I talk to customers and provide them with energy efficiency advice in order to help them reduce their bills. On top of that I communicate with other agencies that work along BG. When needed, I contact more experienced work colleagues over the phone to ask for advice and to request necessary parts.

I gained Gas Qualifications, including CCN1 and MET1. I also received Mocopa qualification and City & Guilds qualification in dual metering. I learned to prioritise jobs and work with vulnerable customers.

I am very passionate about my job because I am grateful to be a part of a well-motivated and friendly team who strive to do best for the customers. I am also free to request advice whenever needed which facilitates my job and removes room for stressful situations. The programme has exceeded my expectations by providing me with thorough theoretical knowledge and hands on experience.

I feel valued by my manager because he often tells me that he appreciates my work and he frequently expresses that he is satisfied with the quality that I am producing.

We had an introductory meeting and I received training that motivated me to study independently as well as in the class that I felt prepared me well for the job before I started. There is always someone available for me to contact and request help or advice which makes me feel supported. I am delegated a workload that is sometimes difficult to manage in a day. There is a clear hierarchy in the company which makes the structure strong and clear, however, everyone is very approachable.

I have a mentor that I can easily contact at any point and ask for advice. I can also get in touch with other experienced members of the team if needed. I feel free to ask for help because my team members are approachable, friendly and helpful.

I can contact my Manager, HR team and mentor and ask for help at any point if needed. They are always happy to assist me.

My salary covers my living costs and daily shopping but it does not allow me to travel or to go out.

The only company event is the annual Christmas Party.

Yes

I would recommend BG because it offers good training and allows you to develop professional skills and specialise in a technical discipline.

I would advise to practice using the STAR technique when giving answers before attempting any application or interview with BG. Also, it helps to do some research about the company to have background knowledge and justify your reason for applying.