Client Service Executive Review

My apprenticeship is in Relationship Management. My first rotation, and first role is that of a Client Service Executive. This involves having a portfolio of corporate clients, as I was placed in the corporate business area, and dealing with their servicing needs on a day to day basis. By servicing needs, this includes but is not limited to: cheque referalls, inward payments, open credit facilities, returning funds, closing accounts, setting up regular payments.

My communication skills have been enhanced as well as my time management skills. The skills I have picked up/ developed within the 6 months I have been here have been invaluable.

I am really enjoying my programme and I am happy with my choice of chosing this apprenticeship as opposed to accepting my place at university.

Very much so; my line manager/ colleagues are understanding of the fact that I am studying as well as carrying out a full time job. I am often invited to volunteer as events to get my voice heard and I feel highly valued by Barclays.

The programme is fairly new and so the structure/ organisational aspects could be better. For example, and the primary reason for my answer, relates to the fact that I am due to rotate to a new role in September. The possible role rotations have not been made sufficiently clear and despite myself, and other apprentices, putting forward ideas/ asking for guidance, we have been advised that there is essentially only one possible rotation (RSM)- this was not made clear on application and so this is the only negative point I have to put forward regarding my programme.

Support from the training provider is sufficient. Particularly, Chris Rooney at Capita is very helpful and is quick to support.

Support within the workplace has been great. As previously mentioned, my colleagues and line manager are accomodating to that I am also on an intense study programme. We also get 10 days days per annum which has helped.

Having relocated to London, where living costs/ rent is expensive, it is a struggle in terms of finance but it is not impossible. This is to be expected when living in London.

Yes, I am regularly invited to volunteer at events.

Yes

The primary reason would be because the values (respect, integrity, service, excellence and stewardship) really shine through within the workplace making it a great work environment. Additionally, Barclays is hot on citizenship and charity work which I think is a great thing. Additionally, I think Barclays leads the way amongst banks in terms of opportunities for young people and I think this is really important.

Be yourself throughout the interview process; if you are suited to work for Barclays this will be evident- and don't be nervous because everyone is really friendly! I would also advise to be prepared for hard work but this is a positive thing as working for Barclays has helped me develop in ways which I didn't expect.