Telephone banking advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a telephone banking advisor, dealing with customer enquires and referring any issues and ideas up management line providing constructive feedback.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Have learnt new skills regarding the interaction and ways we deal with customers relating to diversity and inclusion

    8/10
  • 3. To what extent do you enjoy your programme?

    • Live call listening and providing evidence

    7/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Very minimal

    3/10
  • 5. How well organised/structured is your programme?

    • Well organised

    8/10
  • 6a. How much support do you receive from your training provider?

    • COnstant support throughout the month

    8/10
  • 6b. How much support do you receive from your employer?

    • Support was good

    7/10
  • 7. How well does your salary/package meet your costs?

    • I have been here for 3 years and there are people who have been here less who do the same job and get paid more.

    3/10
  • 8. Are there many opportunities outside of work?

    • OFten related to charity events, activity event/centre or going to a public house.

    7/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • No

  • 9b. Why?

    • Processes and how it treats it staff

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Not to unless you like working in cold environments.

Details

Level 2 Apprenticeship

Finance

Central London & City

March 2017

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