Phone bank Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Telephone banking, answering customer calls, actioning banking requests from them. Ineracting with customers to resolve any issues or needs.

8/10

2. Have you learnt any new skills or developed existing skills?

Really just the importance of my job role especially from a security aspect. Meeting customer needs and thinking about the bigger picture and business as a whole.

8/10

3. To what extent do you enjoy your programme?

Fully understanding job role, going over skills, meeting with my assesor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] and going over work and call listening.

8/10

4. How valued do you feel by Lloyds Banking Group?

I feel very valued, I have constant updates from line manager and collegues I have worked along side. I have had positive feedback from managers both internal and external buddying with myself. I have been recognised for my work when a customer left great feedback online about her experiance.

8/10

5. How well organised/structured is your programme?

When I started with the company it did take a long time probibly about 5 months into my workign here before I actually started working on the apprenticship. The support fromn both my assessor and my manager has really helped both my studying and fully understanding the programme.

8/10

6a. How much support do you receive from your training provider?

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was always available to me and came out to see me regularly. I could contact via email or telephone. she was easy to approach and very knowledgable.

8/10

6b. How much support do you receive from your employer?

My Manger helped with any questions I had partiqulary with Lloyds policies and where to find them online. My manager would be easily accessable to help with any questions I had.

8/10

7. How well does your salary/package meet your costs?

It does meet my total outgoings each month.

8/10

8. Are there many opportunities outside of work?

I have volenteered with my team to help vunerable members of the public with using a computer and searching online. I do get emailed with any activites I'd like to take part in.

8/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Good company to work for, recognised for the work you do. Are able to apply for jobs both within the contact centre and outwith. Increased salary and bonus scheme.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be patient with the application process, relax with the group interview process. Mybe would have been good to fully go over the shift patteren and knowledge of apprenticship as it did differ slightly to what actually happend when I joined. ie given an hour a month in work to complete any course work.