Customer Service Assistant Savings Accredited Review

My role mainly involves interacting with customers and helping them make money, save money or to make their banking easier. I carry out transactions for customer and help them with any queries they may have. I refer customers to my colleagues if I see anything where we can help them. I also show them alternative channels on how they can do their banking and help them

I have learnt new skills which include gaining trust from my customers which make me genuinely want to help make them better off. If I see an opportunity where I think we can help them then I will refer them on to one of my other colleagues. Skills I have developed on are my IT skills which helps me to carry out my day-to-day tasks more efficiently.

I enjoy my apprentice programme a lot! It has helped me to become more ambitious and has even helped me to coach my other colleagues in areas where they might not be so confident in. I have also helped other colleagues who are also taking part in the apprenticeship programme.

Working for Lloyds Banking Group I feel very valued. This comes across in feedback from your manager and from people higher up like your Local Director and even the Chief Executive in live broadcasts for colleagues to watch and even attend. Colleagues also receive great benefits working for LBG which makes you feel even more valued.

The structure of my programme is very well laid out. This works in well with my everyday work makes it very well organised. Day-to-day tasks on top of my usual work load can sometimes be difficult to manage but with some guidance from my manager I always find time to do it.

The support I received from my apprentice provider was fantastic. If I had any queries about even the smallest thing then I’d email my trainer and I would receive a reply within 24 hours which was great! Anything that was more urgent then I could call her and she’d be in contact the same day.

The support I have received from my employer has been just as great! Each month in my 1-2-1 meeting with my manager we would discuss how much support I would need in the month ahead and this would be put on the rota to make sure I had enough tie and support from the appropriate people.

My salary is a competitive salary within the industry. I have looked at competitors and my salary seems to be on par with others. As well as my salary I also get other benefits from Lloyds Banking Group which makes the job even more competitive and definitely meets my course needs and costs.

There are some job opportunities outside of the UK but not many. I keep up-to-date with these opportunities via the Job Shop available for all colleague at work or from home. Mainly job opportunities outside of the UK are in New York and Dubai – both being great cities with lots of opportunities! Definitely one to look out for in the future!

Yes

I would definitely recommend Lloyds Banking Group to a friends and already have! As well as the competitive salary within the industry there are also some great benefits including mortgage and loan rates! Pensions contributions from LBG are also fantastic and with this competitive salary it gives you freedom to save for your first home for the likes of my self.

My advice to anyone applying for a job with Lloyds Banking Group would be to go for it with your all! I would also encourage anyone to apply for an apprenticeship role as it gives you something to work towards at the same time as settling in to your new role.