Client Advisor Assistant Apprentice Review

My job role involves handling all of the admin and paperwork behind any actions or changes our clients want to make on their accounts. We also help with the opening of new accounts. We often help with other ad-hoc duties that crop up for our colleagues. Unfortunately we cannot do any processes involving money until we graduate to be CAA's e.g trading or payments.

Yes, my job has developed a number of skills including my communication skills both verbally and written as well as organizational and time-keeping skills

Whilst to begin with some of the duties felt a bit tedious, as a few months passed and I began to get more familiar with the job and take on new responsibilities my enjoyment of my job role increased. The office is quite fast paced which I like as it means you are always kept busy.

Feedback from my manager is frequent and often helps to make you feel valued within the office. Colleagues at all levels are also very thankful for your help, so yes I would say I do feel valued by the company. There are also quite a few opportunities for apprentices to get involved in specialized tasks and projects which is good.

The programme has quite a clear structure. I am always aware of how my managers expect my career to progress and BPP do a good job of keeping me informed on my progress with exams and coursework. This is particularly due to the monthly updates we have with our BPP tutor.

We have monthly catch-ups on the phone with our tutor, and quarterly face-to-face reviews which our very informative and useful. There is also an BPP email for UBS apprentices which is very responsive and helpful.

We receive quite a lot of support from our employer. We have bi-weekly updates with our line manager and also get a mentor within the company, alongside our BPP mentor that we can talk to bout any work-related issues.

UBS was one of the highest paying apprenticeships I could find and they also provide you with a wide range of benefits via value-flex.one thing I disagreed with was the fact people living outside of London (Watford) did not qualify for an apprentice Oyster Card (not UBS's fault), which meant I found a large amount of my salary being spent on travel.

yes - UBS allows for 2/3 days of paid leave specifically for volunteering. They also give 25 days of leave to their employee's. Events with colleagues could be more regular

Yes

Because they give a lot of responsibility to someone our age and provide you with a lot of responsibility as well as rewards for working hard.

I believe UBS looks more at the practical skills of their employees upon interview and applications over academic achievements, so make sure you put a focus on any useful work/life experience you have had.