Customer service Review

by Direct Line

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering calls to different people with different stories and query's

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Very hard systems to work to begin with however with a lot of training it has become like second nature

    10/10
  • 3. To what extent do you enjoy your programme?

    • I love waking up to 'go to work' on a morning

    10/10
  • 4. How valued do you feel by Direct Line?

    • Absolutely as the only apprentice team in the building we are treated very special and all feel at home

    10/10
  • 5. How well organised/structured is your programme?

    • Cant fault a thing.

    10/10
  • 6a. How much support do you receive from your training provider?

    • Anything I needed or wanted throughout and after training I get help with

    10/10
  • 6b. How much support do you receive from your employer?

    • ^^^^^^^^

    10/10
  • 7. How well does your salary/package meet your costs?

    • One of the best paying apprenticeship that babington group (apprentice provider) have come across.

    10/10
  • 8. Are there many opportunities outside of work?

    • Im not too sure

    2/10
  • 9. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • Amazing welcoming staff and easy to get along with everyone

  • 10. What tips or advice would you give to others applying to Direct Line?

    • Be yourself dont be shy everyone is so bubbly here and dont be nervous

Details

Level 3 Apprenticeship

Accounting, Finance

Yorkshire & The Humber

March 2017

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