Claims Handler Review

by Direct Line

Rating

8.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Claims handling - ensuring that customer queries are met, delivering brilliant customer service, having basic ICT skills. Dealing with customer complaints and resolving these to the best ability, having good communication skills and building rapport with customers and other organisations/groups.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my communication with becoming confident in the role, expanded my knowledge within financial services and insurance.

10/10

3. To what extent do you enjoy your programme?

I absolutely love my apprenticeship.

10/10

4. How valued do you feel by Direct Line?

Extremely valued, because we are some of the first apprentices on the scheme the way we live and breath DLG values is taken very seriously within our day to day role.

9/10

5. How well organised/structured is your programme?

At first, the programme was difficult to understand with an overload of information but having the support we have it has become a lot more understandable and is actually quite interesting. We have an examiner/assessor come in regularly to go through our content and also explain anything we don't understand and to monitor our performance - as well as the support from SME's, Team Leader and employees around us.

8/10

6a. How much support do you receive from your training provider?

A lot of support not just from the provider but as previously said, from everyone else within the work environment.

7/10

6b. How much support do you receive from your employer?

Tonnes! The training programme is the best I have ever been on. I have had a previous apprenticeship before this and felt so much more ready for the job after training!

10/10

7. How well does your salary/package meet your costs?

Very well - no complaints.

8/10

8. Are there many opportunities outside of work?

For me personally, I am part of the CCT so I take part in organising alot of the social events that happen in and around DLG.

8/10

9. Would you recommend Direct Line to a friend?

Yes

9b. Why?

The company's reputation is amazing, and its a great company to work for, the knowledge you gain from the job role sets you in stead for many doors to open and the people are great to be around making it a positive and successful working environment for everyone.

10. What tips or advice would you give to others applying to Direct Line?

"Say it how it is, aim higher and bring all of yourself to work"