customer service advisor Review

by Direct Line

Rating

2.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • my role involves taking calls from customers to do mid term amendments with their car insurance

    3/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learnt about acting with a good telephone manner

    5/10
  • 3. To what extent do you enjoy your programme?

    • i dont

    1/10
  • 4. How valued do you feel by Direct Line?

    • not at all

    1/10
  • 5. How well organised/structured is your programme?

    • the programme has no structure and doesnt feel like the company knows whats going on with the apprenticeship at all

    3/10
  • 6a. How much support do you receive from your training provider?

    • second to none

    1/10
  • 6b. How much support do you receive from your employer?

    • my employee manager tries to support me as much as possible

    5/10
  • 7. How well does your salary/package meet your costs?

    • not at all

    1/10
  • 8. Are there many opportunities outside of work?

    • not at all

    1/10
  • 9. Would you recommend Direct Line to a friend?

    • No

  • 9b. Why?

    • salary is low same thing every day, no support from training provider

  • 10. What tips or advice would you give to others applying to Direct Line?

    • [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]

Details

Level 3 Apprenticeship

Legal/Law

North West

March 2017

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