customer service clerk Review

by Direct Line

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering the phones helping customers made changes to their policy logging complaints as and when they come up providing a high level of customer services

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i have developed my customer service skills more and tend to find that i go above and beyond for my customer

    10/10
  • 3. To what extent do you enjoy your programme?

    • i love it! the poeple are lovely really helpful

    10/10
  • 4. How valued do you feel by Direct Line?

    • this is a tricky one i do in some ways but then in others i dont

    6/10
  • 5. How well organised/structured is your programme?

    • very

    10/10
  • 6a. How much support do you receive from your training provider?

    • a moderate amount

    6/10
  • 6b. How much support do you receive from your employer?

    • hayley is really good and does try her best

    9/10
  • 7. How well does your salary/package meet your costs?

    • my salary is great the only downside is that it costs me nearly £100 a month to actually park my car so i can work

    9/10
  • 8. Are there many opportunities outside of work?

    • yes loads we only had a quiz night on friday just gone

    10/10
  • 9. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • its a great place to work with great benefits and every one is so lovely

  • 10. What tips or advice would you give to others applying to Direct Line?

    • be yourself we value dirrerence

Details

Level 3 Apprenticeship

East of England

March 2017

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