Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • - answering calls from customers from Direct Line, Churchill and Priveledge - completing amendments such as change of address or other details - dealing with customer issues - completing admin requests for customers

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • - i have developed my skills with dealing with difficult customers - ive learnt about insurance and what it can provide for customers

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy my programme because of the people i work with and also the skills i get to learn on a daily basis

    10/10

  • 4. How valued do you feel by Direct Line?
  • yes my manager always keeps me updated with my progress and my team makes me feel very welcome

    10/10

  • 5. How well organised/structured is your programme?
  • it is very well organised we have our weekly training time to learn for our apprenticeship and this is always scheduled before hand so we can be prepared i have very good support from my trainer aswell

    10/10

  • 6a. How much support do you receive from your training provider?
  • i have access to loads of resources provided by my training provider we can always contact them aswell by email or phone

    9/10

  • 6b. How much support do you receive from your employer?
  • i receive loads of support from my manager he even helps out with the learning side of things hr team is always very supporting of the proccess

    10/10

  • 7. How well does your salary/package meet your costs?
  • the salary is great especcially for an apprenticeship, i have enough for travelling to work and to also have a good social life

    10/10

  • 8. Are there many opportunities outside of work?
  • there are a few oppurtunities for volunteering but not loads

    6/10

  • 9. Would you recommend Direct Line to a friend?
  • Yes


  • 9b. Why?
  • good teams, good ethic, supporting and ambitious


  • 10. What tips or advice would you give to others applying to Direct Line?
  • be confident, honest and professional interviwers are friendly and you shouldnt be nervous


Details

Level 2 Apprenticeship

Insurance & Risk Management

March 2017


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