customer services Review

by Direct Line

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I deal with motor insurance policies and assist customers in making mid term amendments to their policies

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I am learning new skills on how to hit targets better

    10/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy it alot

    10/10
  • 4. How valued do you feel by Direct Line?

    • i feel very valued when my hard work goes unrecognised

    10/10
  • 5. How well organised/structured is your programme?

    • very organised

    10/10
  • 6a. How much support do you receive from your training provider?

    • she visits us once a month and supports us with our learning modules

    10/10
  • 6b. How much support do you receive from your employer?

    • alot they give us 3.5 hours a week during working hours to study

    10/10
  • 7. How well does your salary/package meet your costs?

    • Just about enough to pay the bills but some extra income would really help.

    5/10
  • 8. Are there many opportunities outside of work?

    • yes/i dont understand fully

    2/10
  • 9. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • because they are a great employer who look after their staff as well as their customers

  • 10. What tips or advice would you give to others applying to Direct Line?

    • apply now.

Details

Level 2 Apprenticeship

North West

March 2017

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