Customer team member Review

I am an apprentice level 2 customer team member. my daily tasks include helping customers, putting out stock, taking in deliveries and working as part of a team to keep the store running smoothly, ensuring customers get the best experience.

I have learnt a lot of new things whilst working my way through this apprenticeship in store. I have also really developed on my ability to work well within a team.

I really enjoyed my programme when it first started out, however, unfortunately as the modules went on, I began to realise that the job itself just wasn't for me. I also began to find it very difficult to deal with difficult customers. I think the apprentice as a whole is a brilliant programme and is run amazingly with lots of support, it just happens to not work for me unfortunately.

I feel extremely valued by the coop as a business, and very valued by my team, manager and all other members of the apprenticeship programme.

I feel the programme has been incredibly well organised from the very start, from my interview at the very beginning, down to the days out organised by the apprenticeship coordinator and the resources given to help complete work.

I received lots of support from my trainer and built a great relationship with her throughout my course. She was genuinely supportive and cared for my work and my progression. She was also on call for me when needed.

My manager is incredibly supportive, however I am very independent, therefore was able to complete most of my e books independently. however, f there was something I needed to know or needed help with then she was always there to help and very approachable. As where my team as a whole.

The salary was incredibly good considering it is an apprenticeship. I personally came straight from school into a full time job, therefore had a few financial commitments such as a car ect. Having that salary as an apprenticeship allowed me to learn and still continue with my financial responsibilities.

Unfortunately for me, I found that the schedule of my work, and the varied shifts began to take its toll on me, therefore effecting my social life incredibly and causing me to miss out on many events with my family due to working lates or weekends.

Yes

It is a very good company to work for, the business is very good and thriving continuously. You're kept in the loop in terms of where the business is heading etc and what they have been focusing on, such as backing British and focusing on fair-trade products.

Always be willing to push yourself a little further and go the extra mile to either help a customer or help your colleges. When working through the modules, take your time but keep on track, find your best way to learn that helps you throughout. Manage your time and work wisely not to cause stress or loss of progression or falling behind.