Business Analyst Review

Business analysis involving data gathering, calculations and attending/chairing problem solve meetings. I have also been involved in maintenance of our contact classifier tool.

Developed digital skills and learned about business analysis and how to effectively drill down to understand the root cause of problems.

I haven't enjoyed the apprenticeship much. The HNC classes are great, and the reports are stretching to complete but I feel I have been completing them on time and to a high standard. The NVQ has been much more difficult, as I need to submit evidence of work that I have been doing in certain areas. Many of these areas I do not actually work on however so I have been struggling to understand what can be submitted to cover them and actually gather the evidence.

I've answered this in the middle as it depends very much on my manager. I have had 3 managers in my time here, only one of whom I feel has genuinely valued my input. I don't feel that senior leadership values employees

No issues with the structure, although as mentioned previously my job role does not apply to all of the NVQ units which I need to cover. It should be possible to choose which units to work on

I have received very little support from Capita. From January-March (inclusive), I was without an NVQ talent coach to help me sign off on unit, and I am not allowed an extension to my deadline. I am at a disadvantage because other learner on the programme have had support throughout their qualification

My employer has been very helpful, allowing me the required 4 hours study leave per week to complete my units.

My salary is below average for the type of work that I do in HMRC, however considering that I am an apprentice and the business also pays my expenses for travelling to and from classes, the overall benefits package I feel is very good

There are plenty of opportunities for career progression or promotion. I am doing a business admin qualification so it is not really applicable outside of work.

Yes

I would recommend on some occasions. HMRC is a big step up from my previous job, however salaries and benefits in the public sector can be far lower than in the private sector depending on the type of work being done.

Research the Civil Service and HMRC and decide what type of role you want to do. For example, Customer Service, Tax profession etc. You can then decide which role and grade is most suitable for you.