Custome Service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer service assistant who aids customers with any everyday banking needs they have and also assist them by directing them to the correct channel/service or person if necessary to help them further

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed existing customer service skills through the apprenticeship assisting my customers with a higher level of customer service and efficiency

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed my programme immensely when i took part in it

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I feel very valued by Lloyds Banking Group and the time they have taken to invest in my development and training

    10/10
  • 5. How well organised/structured is your programme?

    • It was very clear and well structured with deadlines set for training to be completed and further meetings to take place with my tutor

    10/10
  • 6a. How much support do you receive from your training provider?

    • I received a lot of support from my tutor but wasn't given much branch time to complete any necessary coursework during the time of my apprenticeship

    10/10
  • 6b. How much support do you receive from your employer?

    • Not much as stated above

    5/10
  • 7. How well does your salary/package meet your costs?

    • It suits if fine for this moment in my life

    8/10
  • 8. Are there many opportunities outside of work?

    • Probably but I have not looked further

    8/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • They have always supported me and stood by me to develop my skills and self as an employee

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Just be open minded about the opportunities available to you within the network

Details

Level 2 Apprenticeship

Finance

East of England

March 2017

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