Team Manager Review

I'm a team manager in a large store and my role involves being organised, diligent and highly communicative to such a large number of staff to any business changes usually through verbal communication in one to ones and huddles. I also implement and coach on process to ensure we are compliant. I mainly do the schedules and legal checks on a weekly basis and my next objective is to play a larger role in our front end service.

I have learnt recently different ways of challenging people with open and probing questions and I am looking forward to implementing that and seeing the benefits of that on the team. I have also a much better self awareness than before I started the programme through greater reflection.

I'm enjoying the practical side of the programme with the implementation and testing of some of the techniques. My criticism of the programme would be how complicated the recording of it all is. Sometimes there is nothing like a good old fashioned bit of paper or workbook to complete as opposed to encountering several technological problems along the way that can stress you out.

There is a lot going on in the Co-op at the moment, but I know my store manager appreciates what I do and is always engaging my thoughts to get the best out of me. I think we should be given more time to complete modules and implement the techniques than 2 months. Particularly if some weeks learn direct want us to go on a conference call and give an unrealistic timescale to complete something like we have nothing else to do.

It's been a bit chaotic with the lack of coach help and communication. Also, the fact the technology is a huge hindrance for me I feel like I need double the time. On paper it's structured. But in reality it's a bit disorganised.

I've already voiced my opinion on this matter. Highly frustrating, but I'm trying not to let it worry me and not stressing about it. Hopefully I have a coach that answers his phone when I encounter problems and one who can visit a little more frequently. They are getting better on the learning days by not packing absolutely every bit of content under the sun into 6 hours so you learn nothing. Had 1 very good day,1 good day and 1 very poor day on the learning days.

I think I get better support from my trainer and store manager than learn direct. My regional manager also wants to get involved in my development too. I could do with wi-fi at store as that is a huge problem when it comes to me not receiving emails or being able to check websites as I don't have access to it

This is fine as it's part of my working week. Any travel gets taken out of petty cash. Also the salaries are all banded now so no unfair salaries.

For what? For me to do my apprenticeship? Not particularly. I don't live near the store so popping in and out is not ideal and I do have a social life so I don't do it at home if I haven't stayed there to do apprenticeship work.

Yes

Fair, have morals. Leading convenience retailer. Get your salary for your apprenticeship hours. Supported in training. Empowered to do the right thing.

If you work hard and willing to learn then there is a career path there if you want it. It's can be a rewarding job and you still get to work with people and in a team environment and you are empowered to put your own stamp on things.