Customer service advisor Review

I work in a customer service roll answering phone calls from Lloyd's bank customers. This involves servicing customers bank accounts e.g answering account queries, transferring money. I work 5 days a week normally 8 hour shifts. I work closely along side my colleagues and also have my Team manager supporting me.

I have learnt more about the job role itself and also how the business itself works. I feel as if I have learnt about myself and how I go about my day to day role. From having the support from my assessor/ manager i have gained vital skills that i will be able to take with me to be able to progress in my job current role

I have enjoyed meeting new people who were also doing the apprenticeship whether that be at the apprenticeship day where I went to Birmingham to meeting other people from other teams at my work. I enjoyed having time off the phone every month to have a chat with my assessor and discuss how i was getting on with the work.

Lloyd's banking group have always made me feel valued as a colleague. I feel supported by everyone i work with, whether that be my team mates, my manager and even my senior team manager. If i have any problems at work no matter how big or little I know that that Lloyd's bank as a group are behind me every step of the way.

Overall I thought the structure of the programme was fairly organised. We had a group meeting to begin with where our assessor went through what we will be doing over the next year and what we will gain from the apprenticeship when finished. Overall, I saw my assessor roughly every month and the meetings varied from 45 mins to 1h 45 mins dependent on what needed to be done. The only thing i would recommend is that i think my assessor could have noted down more what i had done and what i will be doing next time i see her as sometimes there was confusion on what I had done and what still needed to be done

My trainer was very friendly and approachable and we got on really well which was important as if i ever did have any problems i knew that i could talk to her about it. She was able to give me feedback every time she came to see me and was able to suggest numerous resources to help support my learning.

From my old team manager I didn't feel that supported, we would occasionally speak about my apprenticeship and progress in my one to ones however I would never ask any questions if i was unsure about anything in any of my work books.

I think that the salary suits where i want to be at the moment in time. I am able to support my living costs such as rent, food and travel costs and also can still go out socially. I am even able to put money aside every month in my savings.

I think that Lloyds do offer opportunities outside of work, for example every year we have our day to make a difference which is a day off work that we go and help our local community. Last year we went into the local primary school to help paint tired looking rooms so when the children came to school they would feel as if they are in a bright and happy environment.

Yes

It is a supportive group that makes every employee feel welcome and supported through their time working for the business, no matter what position you are in within the business everyone treats you with respect. i think LLoyds is a great place to work.

I would advise everyone to be yourself and try your best, from the first online application to the interview process. Try speaking to people who already work within the business and ask questions on the interview day. By doing this you get a feel for the business and know if it is right for you