Banking consultant Review

Servicing customers is the main job title, complying with all banking and fca regulations, liasing with other colleagues from different departments and my team manager, I am responsible for the customers experience within my crewe. I take calls from all types of customers servicing different parts of the banking group, ensuring compliance and regulations are kept in line with the DPA act and the FCA - I am responsible for ensuring minimal risk within the business, health and safety and making sure that I am giving customers a great allround service. I have to interact with other colleagues and the public on a day to day basis this means I have to remain professional conduct and hold an etiquette that lloyds bank expects from all members of staff and colleagues/ I am also involved as a customer champ and this has led to further opportunities and roles. I believe that I have listed as much of the daily tasks as possible for the question and feel that the programme was a huge success to all lloyds staff who understake the programme.

I have gained a level 2 qualification which I believe will help me move on within the business and has given me the confidence to understand procedures within the bank as this is an essential part of the apprenticeship, I have been able to build confidence and understand the procedures and theories behind the learning. I have also had the opportunity to go on an apprenticeship event regarding the course and what it can bring to us, I enjoyed the learning experience of working through the apprenticeship with my assesor, who gave lots of support throughout the programme, I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of . my tutor is excellent and is always available and has the answers to find information I need and can always point me in the right direction of an answer should she not know where to find it. I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of.I have now completed the programme and feel it was a full success overall, I understand the criteria and feel that it has supported my profesional development

I enjoyed the learning experience of working through the apprenticeship with my assesor, who gave lots of support throughout the programme, I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of. I also had the opportunity to go on an apprenticeship event regarding the course and what it can bring to us, I enjoyed the learning experience of working through the apprenticeship with my assesor.I enjoyed the learning experience of working through the apprenticeship with my assesor, who gave lots of support throughout the programme, I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of . my tutor is excellent and is always available and has the answers to find information I need and can always point me in the right direction of an answer should she not know where to find it. I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of.I have now completed the programme

My manager in the group is very supportive, lively, and appreciative - always looking to support wherever possible and will always point me in the right direction, always ensures I have a managable but steady work load which is relevant to my development goals and ensures that my internal recognition is cascaded amongst my peers. I am always involved with tasks that support my development and I am always involved with charity and other support work with the group.I have now completed the programme and feel that the structure is great and the amout of time during work I got to complete the programme was fantastic, I had many meetings

I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of . my tutor is excellent and is always available and has the answers to find information I need and can always point me in the right direction of an answer should she not know where to find it. I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of.I have now completed the programme and feel that the structure is great and the amout of time during work I got to complete the programme was fantastic, I had many meetings, support and guidance from everyone in the group and from Learndirect, I studying with the easy to read literature in my own time and found the course very relevant to my current role, I had observations from my assesor who was very experienced within financial services and could give me examples from her own experience, the induction period was very informative and set out the standard for the programme, set what was expected and allowed you to ask any questions and voice any concerns you may have at the time, my team consisted of my TM and my assesor who offered structured support and help during my programme, it was well designed, organised and very relevant to my role

I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of . my tutor is excellent and is always available and has the answers to find information I need and can always point me in the right direction of an answer should she not know where to find it. I thought that the programme was a great learning experience and that the programme helps you understand what your job role consists of.I have now completed the programme - my assesor was commited to my learning and the success of my development. My manager in the group is very supportive, lively, and appreciative - always looking to support wherever possible and will always point me in the right direction My aessor in the group is very supportive, lively, and appreciative - always looking to support wherever possible and will always point me in the right direction

My manager in the group is very supportive, lively, and appreciative - always looking to support wherever possible and will always point me in the right direction, always ensures I have a managable but steady work load which is relevant to my development goals and ensures that my internal recognition is cascaded amongst my peers. I am always involved with tasks that support my development and I am always involved with charity and other support work with the group.I have now completed the programme and feel that the structure is great and the amout of time during work I got to complete the programme was fantastic, I had many meetings. We have 24 hours access to our HR department who always have the answers to help, we have a crew with a great attitude towards supporting our development goals and understand your personal and realistic goals following SMART targets, we are given a Team manager who acts as a mentor and is always there when support is required.

The salary currently meets my living costs as we are given a full wage, so I can manage just as any other person on my team could. My travel costs are quite expensive however I can live with that. The salary from LBG and the bonuses are fair I believe and is well located for the people of liverpool in a nice buisness park. I am happy with the starting salary and feel that Lloyds has a fair policy and salary reviews and looking after their staff. The salary currently meets my living costs as we are given a full wage, social costs are quite expensive given the area however the salary that lloyds pays is definitely good for a beginning apprenticeship and I feel that for a young member of staff the salary is more than efficient, however I have no idea of how

opportunies are we have charity events that we can go to, we can do voluntary work where the company will give us time to do, the location of the voluntary work where we are is great as there is alot to get involved in, the local community is aware of the work we get involved in and we can support any local cause we like and can always suggest somewhere new, we are also given paid time to take a day to give to a cause that we would like to do. We can also go to apprenticeship events days and further development with our career. We have discount of local leisure spots and gyms if that is your thing which I think is fantastic on people looking to budget. any activites we undertake can also be sponsored by the group and we can actively look to do different community evens sponsored by the group. The salary currently meets my living costs as we are given a full wage, social costs are quite expensive given the area however the salary that lloyds pays is definitely good for a beginning apprenticeship

Yes

Yes I would, the opportunities are fair providing you put the work in and the management is supportive and lively.

The application process was easy and simple to follow, you will be kept up to date with a recruitment consultant who will keep you up to date with everything regarding your application, the interviews over the telephone will ask you about your experience and relevant qualifcations and will ask about a time when you have done something before, the assesment day is quite strenouous and you will need to be able to show the right etiqutte when at the assesment day just as you would in work, I would like to have been told about the questions we were to have asked and what sort of assesments we would be having on the day, overall it was a great experience and I enjoyed the challenge of the day. The group introduced us all with with a brief history of the group and offered the chance to ask any questions, the opportunities are fair providing you put the work in and the management is supportive and lively whilst you are on the assesement day, I would also try to ask as many questions as possible to get a good understanding of the role you will undertake. It is a great way of making sure the role is right for you and the interviews with the managers are friendly and the managers give you more than enough time to explain and answer.