Web support consultant Review

I have changed roles recently to become a web support consultant. I provide support to clients experiencing issues with our website. At the moment I deal with queries submitted via the website. I often need to call out to clients and email them to help solve their query

I have received 1-1 training from one of the existing team with ongoing mentoring support. the training has consisted of 'on the job' training. I am learning new skills to answer the queries from clients and developing my telephony skills (as I need to make calls more often)

I have found the whole apprenticeship programme very disappointing. Communication has been very poor. My initial assessor was new and found it very difficult to support me. She left and I had to chase for a new assessor. The new assessor was then off sick. The whole programme was extremely slow. I could have completed it far quicker had I been able to meet with the assessor more often. I had to fight to get extra visits to make up the time lost on their part. Extremely frustrating!

Communication could be better, but on the whole I do feel valued. My manager gives good feedback and I have received e-cards for extra thanks and recognition on projects.

Not at all. It was delayed in starting. It was not clear from the beginning exactly the type of work I would need to do. A plan was made at the end of each visit and I would gather evidence and work on what was required then at the next visit we wouldn't use any of it - a waste of my time!! I had to constantly chase for meeting with my assessor. I feel like I had to drag LearnDirect through it to get it completed

Dreadful! the assessor's have a dreadful job. They have far too many students on their books. They can only give 1 meeting a month and then if they miss it for being off sick you miss a month. I could have finished the programme in February but ended up being April because my assessor did not have time to meet with me. And this was only possible because I complained and insisted on extra meeting. Workbooks I completed and submitted last January were not marked until October!!! Hardly supportive or encouraging

This was difficult to start with as no one in the dept had been on the programme before and the manager didn't know how much time I should be allocated. I also work part time (4 hours a day) this makes it difficult to get time for the programme and do my work. It did improve as I worked through the programme but this was also down to the fact that the team I worked in had less work so I could dedicate more time in work to the programme

I am happy with the salary/package - it is competitive.

Yes, there are lots of opportunities, social occasions and they encourage local charity initiatives. There is plenty to get involved in if you want to!

Yes

LBG is well structured and promotions and opportunities for career development are encouraged. Jobs are secure and many people have worked there for a long time. Competitive salary and flexible benefits.

I would just tell someone about the recruitment process I went though. It is more competency based, it seems strange to me to not have any interest in previous knowledge or experience