Customer Advisor Review

Customer service advisor taking calls from customer with regards to phone and internet banking.

A refresher of skills learned in previous employment was very worhtwhile. This included Communication Skills and Customer service delivery. A refresher on health and safety legislation and detailed review of contract of employment was invaluable. The methods used to undertake and show learning such as one to one meetings, remote calls, presentations and tests under exam conditions were diverse and ensured proper understanding of the course.

There has never been any issue with any time off to complete learning or attend sessions.

Access to learning materials and the assessor was good.

Assessor is always available to speak with if required and has been flexible to business needs with timings of meetings.

Team manager has been excellent in ensuring I have extra time available to complete coursework. All time required to attend meetings has been booked without question.

There are a wide range of activities outside of work with opportunities to make a difference to the community.

Yes

Support within the group is excellent for work and personal issues.

Make the most of the opportunity and ensure you have a plan to progress if that is what you want to do.