Customer Advisor Review

I am currently a Customer Advisor, this role involves face to face interation with cutomers on a daily basis. This may be on the counter completing transactions such as withdrawals or deposits. I am also based int eh abnking hall most of the time, thi can involve using an Ipad o complete transactions, allow customers to log in their online banking etc, I also service longer requests on the computer such as CHAPS payments, Booking appointments. Within my role I also carry out risk tests/assesments and manage the marketing, this is not a requirment of the role I am in, I do this to challenge myself and enjoy responsibility.

Whilst at Halifax I have learnt how a bank runs on a day to day basis as you dont always see it when you come in as a customer. I have developed my customer service skills as I had already gained them previously. I have developed knowledge of risk tests and branch controls, however this is not part of my daily role I have requested to do this.

I have not been very involved with the programme as I have had several learning mentors, I completed work booklets to be then told I had to start new ones as my learning mentor's had left the company. I have sent booklets off to be marked to a manager as requested by them to not recieveing them back. I am now on my fourth learning mentor who has contacted me once about the programme. I should have finished this programme in august 2016, I have completed many workbooks and spoke to over 5 people about my programme being complete. Each time I am told a different time scale or thgat I have to start from scratch again.

Since working for LGB I have been progressed quickly as my managers can see I would like to move up and not stay in the same positions, I show I have aspirations and I beleive that is why my managers support what I would like to do with LBG. However there is little value in team work within the branch.

My Programme has little organisation or structure. I started this programme in August 2015 and should have finished a year later, I have had several mentor's who I am generally in contact with once then I get informed they have left the company and I have to start the programme all again. I have completed several versions on booklets as I had to start it again. I was given the option to start my programme again or leave as I have been messed around. I have chosen to carry on the programme; I now have a new mentor who I have been in contact with once, I have been waiting again for contact of my mentor to tell me my next steps as I beleive I will have to start all over again as the booklets I completed months ago will be out of date.

The support is minimal, I will have contact with the training provider to tell me something is in place to start my programme and then I never hear from that person again.

My Employer is also not happy with the way my programme has been managed, they do support me in my options of moving up to different roles however this is seperate from the programme.

I do beleive my salary is good compared to other apprentices

Yes

LBG offer good training and offer good career opportunities, however you do have to put yourself out there to get noticed.

LBG want people who have a good working ethics and have a can do attitude.