Retail Telephony Banker Review

by Barclays

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is providing a service and information to customers through the telephone. Such as balance details, transferring money and information on ISAs and other banking products.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I have developed social skills and understandings involving customer service.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the learning experience and career opportunity that is presented to me.

    9/10
  • 4. How valued do you feel by Barclays?

    • I feel very important as they treat me the same as someone higher up in the chain and they support me in ways that I need support for.

    10/10
  • 5. How well organised/structured is your programme?

    • My programme is a bit all over the place. As we aren't really given deadline dates in advance of the time it shows up.

    3/10
  • 6a. How much support do you receive from your training provider?

    • Not much.

    1/10
  • 6b. How much support do you receive from your employer?

    • I get a lot of support off my employer.

    7/10
  • 7. How well does your salary/package meet your costs?

    • My salary meets beyond my expectations.

    10/10
  • 8. Are there many opportunities outside of work?

    • Yeah there are Branches all over the UK and world.

    10/10
  • 9. Would you recommend Barclays to a friend?

    • Yes

  • 9b. Why?

    • The work environment is welcoming. And the opportunity is amazing to develop yourself.

  • 10. What tips or advice would you give to others applying to Barclays?

    • Make sure you want progression. But make sure you're willing to work for it.

Details

Level 2 Apprenticeship

Finance

North East

April 2017

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