Complaint Handler Review

by Barclays

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is in PPI. Therefore I deal with complaints and handling.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes. I will gain my RBCB L3 from the LIBF. I will also gain my apprenticeship with Capita. I have also learned how to deal with and handle complaints and how to use the systems. I have also learned ID&V and regulations I need to work within.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my role very much and work well with my team.

    10/10
  • 4. How valued do you feel by Barclays?

    • Very valued and this is because I have been asked to do alot of extra work becuase they think highly of me.

    10/10
  • 5. How well organised/structured is your programme?

    • Very structured and organised. Smooth transition from traineeship to training and induction.

    10/10
  • 6a. How much support do you receive from your training provider?

    • Alot, She is on hand whenever I need and she will email and phone support.

    10/10
  • 6b. How much support do you receive from your employer?

    • Alot, when I need it.

    10/10
  • 7. How well does your salary/package meet your costs?

    • Think the wage could be better.

    10/10
  • 8. Are there many opportunities outside of work?

    • There are but there is not enough information as to how to go about joining

    9/10
  • 9. Would you recommend Barclays to a friend?

    • Yes

  • 9b. Why?

    • Because you are valued as an employee

  • 10. What tips or advice would you give to others applying to Barclays?

    • To prepare well

Details

Level 3 Apprenticeship

Finance

North West

April 2017

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