service support specialist Review

Service support specialist My daily tasks involve healthchecks, fixing and resolving issues, completing reports, making changes, acting on service requests from clients I frequently interact with many different team 1st-3rd line, product team I regularly interact with consultants and clients my responsibilities include producing accuarate work to time, accurate and speedy communications and completing tasks assigned to me, resolving tickets and incidents I have the responsibility of looking after a particular client on my service and managing the product they receive from us

I have learned many new skills including: basic networking, Linux - including writing expressions, more advanced excel skills, I have also improved my communications - written and verbal, my knowledge of java, and other forms of coding. I have learned a bit of SQL, and have used many new types of software. I have attended several relevant courses and KT sessions, and I have learned the product I support

I enjoy the level of freedom and responsibility I have. I am left to manage my time and tackle problems with whatever approach I see fit.

I feel very valued, as mentioned above I am given certain autonomy and I am able to use my initiative, even as an apprentice I am included in decision making, and am counted as a full member of the team

the programme is reasonably well structured, with weeks split into work/college. I feel though, when we have half terms, we should be able to take study days in which to complete collegework, instead of just being in work

The training provider is satisfactory. although most of what I learn has to relevance to what I do at work. If I needed support im sure I could ask for it

My employer is very supportive and additional training and help is always on offer.

my salary is ample, and quite good for an apprenticeship scheme

there are always extras that I can get involved in through the bae network

Yes

engaging, interesting work, with friendly knowledgeable staff and great support if required

do plenty of research into the company, and be prepared to work hard!