Help & Support Adviser Review

by BT Group

Best Apprenticeship Employer

Rating

7.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Help and support for business customers

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Customer service skills

    7/10
  • 3. To what extent do you enjoy your programme?

    • The people I work with

    10/10
  • 4. How valued do you feel by BT Group?

    • Very valued

    7/10
  • 5. How well organised/structured is your programme?

    • Ran professionally.

    8/10
  • 6a. How much support do you receive from your training provider?

    • Once a month

    8/10
  • 6b. How much support do you receive from your employer?

    • All the support I need

    8/10
  • 7. How well does your salary/package meet your costs?

    • Its ok, could be better

    5/10
  • 8. Are there many opportunities outside of work?

    • There is but you can't do it until you finish your apprenticeship

    6/10
  • 9. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Good company to be at

  • 10. What tips or advice would you give to others applying to BT Group?

    • Make sure you know what you want to get into

Details

Level 3 Apprenticeship

Business Operations, Information Technology

Central London & City

May 2017

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