Customer help and support advisor Review

by BT Group

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering the phone and repairing business broadband and sending engineers to premises.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes social skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy a lot what I do and intend to stay permanently for a job.

    10/10
  • 4. How valued do you feel by BT Group?

    • Very valued and management are very great.

    10/10
  • 5. How well organised/structured is your programme?

    • Very organised and equipped.

    10/10
  • 6a. How much support do you receive from your training provider?

    • A lot.

    10/10
  • 6b. How much support do you receive from your employer?

    • A lot.

    10/10
  • 7. How well does your salary/package meet your costs?

    • Fairly. travel takes 25% wages.

    5/10
  • 8. Are there many opportunities outside of work?

    • Yes loads.

    10/10
  • 9. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Because its a great solid company that treats staff well.

  • 10. What tips or advice would you give to others applying to BT Group?

    • Don't think that you cant do it as everyone will help you and teach you.

Details

Level 3 Apprenticeship

Business Operations, Information Technology

East of England

May 2017

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