SIP Complex Order Manager Review

My daily role is a SIP Complex order manager. I deal with SIP orders for corporate businesses ensuring that engineers go out on the necessary days and that the whole experience runs smoothly.

I have definitely developed my customer service skills as I attended training and learnt how to deal with all customers and how to ensure that I am offering the best customer service possible.

I absolutely love my programme. It exceeded my expectations as everyone here is so welcoming and understanding and from day one I felt like I was a part of the team.

I feel extremely valued as my manager always acknowledges my achievements and also I recently went through a difficult time and BT as well as my manager specifically was exceptional and offered me support that I wouldn't expect from anyone.

The organisation could be a bit better as there are a lot of unanswered questions however the organisation of the company and my programme is exceptional and I always feel as though I know what's next and what I need to do.

I receive an immense amount of support from my training provider. I was offered help from the EAP and was giving 7 free counselling sessions which helped me so much and saved my life.

My manager has been absolutely amazing. When I went through a difficult time he exceeded his role and ensured that I was okay and kept me going.

Realistically, I wish I was earning more as I do live far and my travel alone is £7000 a year which leaves me with £7000 of "petty cash" for me to pay bills, social and daily costs. However I do acknowledge that it is a higher paying apprenticeship which I appreciate and it helps me to work towards something.

I don't really get involved with anything out of work so therefore I can not give an honest answer to this.

Yes

I believe that BT has helped me in so many ways and has exceeded my expectations. The opportunities available and the flexibility of the job is absolutely outstanding. I have never worked with such an amazing company. Like all companies they have their faults but their excellence exceeds their faults.

The best advice I can give is ensure that you are yourself and trying not to be nervous as the more relaxed you are the better you come across. I wish someone told me that they're not as formal and "uptight" as I thought they would be which would have helped me relax and build up my confidence for the whole application process.