Pensions Service Delivery Officer Review

by Co-op

Best Apprenticeship Employer

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Pensions Service Delivery Officer. Admin work. Responsibilities involve making sure the IT in the department is working correctly. Running reports for our member services team. Updating the pension system on a 4 weekly basis.

7/10

2. Have you learnt any new skills or developed existing skills?

Level2 in Business iT ITIL trained SQL trained Waiting to hear back about my results for the RPC exam I took

7/10

3. To what extent do you enjoy your programme?

I really enjoy the team and work I do. We work by felxitime so any hours you do over you can use as flexidays. Working for a large compnay made me learn things that I may wouldnt have learnt in a smaller company. I was kept on as a full time employee.

8/10

4. How valued do you feel by Co-op?

My manager knows how hard I and the rest of the team works. I regards to rewards, because the company is going through a hard time you dont really see anything in the way on appreication back from the company. Before the issues with the Bank we would go on an activity day as a department.

7/10

5. How well organised/structured is your programme?

The apprenticeship team were great from when I first joined to finishing my apprenticeship. I had problems with the company who helped me with my NVQ but they were sorted out. i found the NVQ not very motivating and didnt really push my abailities.

8/10

6a. How much support do you receive from your training provider?

A lot until he was left. It wasnt until 3 months after he had left the NVQ company was it until I found out what was going on. The apprenticeship team did all they could to sort it out for me though.

8/10

6b. How much support do you receive from your employer?

In terms of my NVQ, whenever I had a meeting with my assessor they would let me go and if i needed to do work within work time I was allowed.

7/10

7. How well does your salary/package meet your costs?

i believe i should get paid more. Now that I have been part of the team for nearly 3 years, I'm rather vital on the BAU side. I wouldnt be able to afford to move out if i stayed on the salary i am.

4/10

8. Are there many opportunities outside of work?

The Co-operative is well involved in the local community and if I wanted to get involved with anything I'm sure i could.

8/10

9. Would you recommend Co-op to a friend?

Yes

9b. Why?

You're supported in every aspect during your apprenticeship.

10. What tips or advice would you give to others applying to Co-op?

Study the beliefs of the company. They are unique in the way that they are the largest Co-operative and still abide by their values and principles