Customer Service Consultant Review

by Direct Line

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer service consultant for Direct Line. My job is to answer any queries that the customer of Direct Line may have, we work solely with Landlords. The queries are primarily renewal based or making mid term amendments.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • How to be patient with people, you don't realise how incompetent customers are until you have worked in customer service.

    6/10
  • 3. To what extent do you enjoy your programme?

    • It is alright, not very difficult. I am content.

    6/10
  • 4. How valued do you feel by Direct Line?

    • I feel part of a team, when you do well you are recognised and there is a lot of support here.

    10/10
  • 5. How well organised/structured is your programme?

    • It is very structured but it has its off days.

    8/10
  • 6a. How much support do you receive from your training provider?

    • As much as I need/request.

    10/10
  • 6b. How much support do you receive from your employer?

    • A lot, when they see I am struggling they are always there to help

    10/10
  • 7. How well does your salary/package meet your costs?

    • Pretty well.

    7/10
  • 8. Are there many opportunities outside of work?

    • There are, would rather stay internal to Direct Line though.

    7/10
  • 9. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • It has a nice atmosphere.

  • 10. What tips or advice would you give to others applying to Direct Line?

    • Be yourself. Take control of any conversation you have. Relax.

Details

Level 2 Apprenticeship

Information Technology

South East

May 2017

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