Customer Adviser Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.3/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is working within the bank usually on the counter or out in the banking hall. It involves putting the customers needs first and finding opportunities to help them.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to work in a busy banking environment and my customer service skills have improved. I have learnt how to use a counter system and how to operate the help and advice computer and how to fulfil the customers needs on the ipads.

8/10

3. To what extent do you enjoy your programme?

I enjoy my programme greatly. It is a great experience and I have learnt a lot of new skills. It is usualy very interesting and has taught me a lot of new skills which will help me in all aspects of my working life.

8/10

4. How valued do you feel by Lloyds Banking Group?

I feel highly valued by lloyds banking group. All the staff are treated fairly and get a good oportunity to express their feelings. The opportunities that I get make me feel like a valued part of the team.

9/10

5. How well organised/structured is your programme?

My apprenticeship programme is fairly well structured. I have regular monthly meetings with my apprenticeship lady whcih is good but I dont get any time in work hours to complete my apprenticeship workbooks so i am left to do it all at home.

6/10

6a. How much support do you receive from your training provider?

From my training provider I recieve lots of support and i can email or call her if I need any help. She is quick to respond to emails and very understanding if i need extra support with anything.

10/10

6b. How much support do you receive from your employer?

I don't recieve much support from my employer. I dont get any time to complete my apprenticeshuip workbooks in work time so i am left to complete it all at home which can sometimes be difficault as I work a lot of the time.

3/10

7. How well does your salary/package meet your costs?

My salary meets my costs well. I think i get paid a very fair ammount and as I am currently living at home I dont have huge costs. I am overall happy with this.

8/10

8. Are there many opportunities outside of work?

There are some opportunities outside of work but i dont get a huge ammount of free time. We sometimes do activities as a branch which can be fun.

6/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Because it is a good place to work and I am treated fairly. have had lots of opportunities and learnt a lot of new skills within lloyds banking group.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

To go for it as its a good opportunity and there are lots of things to be learnt. Th epay is good and I have made som enew friends and overall I really enjoy working in lloyds banking group