Customer advisor Review

by BT Group

Best Apprenticeship Employer

Rating

8.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service advising, Following through with resolutions for problems and traininf

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Dealing with varying customers

    9/10
  • 3. To what extent do you enjoy your programme?

    • It was fun with and friendly team

    7/10
  • 4. How valued do you feel by BT Group?

    • Very valued

    8/10
  • 5. How well organised/structured is your programme?

    • Great structure throughout

    9/10
  • 6a. How much support do you receive from your training provider?

    • A lot of support given

    8/10
  • 6b. How much support do you receive from your employer?

    • Not a lot from employer but from colleagues.

    9/10
  • 7. How well does your salary/package meet your costs?

    • Salary was not great

    8/10
  • 8. Are there many opportunities outside of work?

    • Nope

    9/10
  • 9. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Fun environment with many opportunities

  • 10. What tips or advice would you give to others applying to BT Group?

    • Provide better pay

Details

School Leaver Programme

Information Technology

East Midlands

May 2017

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