Diagnostic Test Officer Review

T2R "Time To Repair". This team manages faults being raised by the customer, and BT have to diagnose their issue. I have to liaise with customers, Openreach engineers and colleagues in different areas of the business.

I have completed my BTEC in IT skills, IT Foundation skills and currently on track to complete my NVQ which will sign off my apprenticeship. I have worked for BT since October 2015. During this time I have been on 2 different teams. One team was Ethernet First Mile (EFM) which is provision and Time To Repair (T2R). During my time on EFM I was involved in a project with Santander banks. My colleague and I used a proof of concept associated with the delivery of equipment, which was successful and was rolled out nationally.

Apart from not knowing what my ending wage is, I enjoy the team I work on and enjoy the people I work with.

Manager appreciates good work, however sometimes it can go unnoticed.

The initial first week induction was good, as you met all other apprentices from TSO, both new and old in takes. The training at Yarnfield could have been done in a shorter time rather than over a 6 week block. I feel that the apprenticeship could be completed in less than 3 years.

If I need help from an apprentice coach, one is always on hand and I have regular meetings with mine.

In my office, there is a large network of apprentices and we look to each other for support and guidance. As apprentices, we have had support from the Union, although sometimes I feel that BT are reluctant to provide information to them. Sometimes I feel that managers expect you to stay in one job and not encourage you to move forward and shadow other jobs. HR team are unproductive

We only have a small car park, which allows me to go on for a week every 5 weeks, parking costs £4 per day. The salary is OK for my wage, however we do not know our ending wage. We have been miss told information from BT and the HR team regarding apprentice pay.

I have attended BT Central for a What's Next event. I have volunteered to go to local schools informing them on BT apprenticeship schemes. Some times managers are reluctant to let apprentices from the same team to go because the team is heavily reliant on apprentices, which is unfair.

Yes

I have enjoyed my experience and it is a secure job.

Research BT history, know what is going on with BT at the moment and if possible arrange to shadow at an office prior to your interview.