Customer Service Advisor Review

My role is debt objections, it's highly regulated, but also complicated. To put simply, it is to do with customers who have prepayment meters and we object to them leaving to go another supplier because they still owe us money.

When I finish I will have gained the Customer Service level 2 qualification. This will further develop my customer service skills should I decide to carry on any further in this industry. My confidence here wasn't very good, but I've learnt not to be shy and just ask questions, another skill I have developed more on is my computer skills, despite passing IT in school it has been super helpful here and I know the little tips and tricks for next time.

It's been a rollercoaster for the past year and it definitely wasn't easy, the team I work with are fantastic! The work culture is good too and company tries to make sure your time here is going well.

I'd say I feel highly valued here. I've had 12 recognitions via Buzz's from people all over E.ON for either professionalism or great teamwork or boosting morale. Managers also praise me for my good work here and are always impressed, they have high hopes for me.

The structure of the programme is very straight forward, we start with an induction. Training as well as support is given throughout the whole course. If we had problems or disputing something we would refer to our apprenticeship manager. Studying at first will sound a little daunting, however, there should be no need to worry as you're given enough time and your employer will make sure your studies are prioritised.

Support from the training provider is excellent and they ensure that everyone is getting everything they need. They are hard working and explain things very clearly help is always there.

Support here is non-stop. Managers, colleague and lead advisors are always on hand to help. We also have a site call Ask? and that's also just as helpful.

Day-to-day it's bad, in my personal opinion. I am able to contribute to living costs and save up for activities outside of work. Travel costs to work can be a little expensive though, but there are ways to save up!

Yes, of course. It fits around perfectly with the shifts I do at E.ON. When I'm not working, I'm learning to fly at the local airfield.

Yes

E.ON offers a vast amount of opportunities and will also make you develop skills for later on in life and for future careers.

Be well prepared and think positive. Learn about the company before you join, make sure you can get every opportunity out there for you. Keep all doors open.