IT Apprentice Software Support Analyst Review

Apprentice IT Software Support Analyst- working in the support department of EON IT UK, learning and working maintain company data held on oracle databases.

- PL/SQL (Structured Query Language) - C# (Object Orientated Language) - UNIX (Command-Line lanugage for organising, accessing and manipulating server directories. - ICE Client(EON's internal customer data interface)

I have moved around the deparment, here at EON IT UK (Support) and have really enjoyed each time in which I have been apart of. I was one of the first every set (1 of 10) of IT apprentices that EON have taken, and dispite not running the program before, my exeprice has been well structured and has exposed me to many areas of both IT and the business. As a result, I cannot but enjoy my experience as an Eon apprentice.

Despite being at the lowest level within the department, I have been allocated real work that is of benefit to the team and the business. As a result, I have benn aproached by other, higher level colleagues on several occcasions around the work ive carried out, to provide them with information they require. In turn, this especially has made me feel valed within the company and I look forward to deevloping my skills and experiences within the program.

The apprentice managers, repsonsible for starting the Eon IT apprenticeship [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] have been excellent in ensuring that all 10 apprentices are exposed to as much of the business and the different teams within 'Support' as possible. Team leaders have also played a great part to structing our calendars to esnure that we have the perfect balance of real business work, with still the time to carry out our studies towards the qualification within the working day.

Traing providers (QA) provide the required training courses and materials, generic to the course and are willing to put in the extra hours out of training periods to provide further guidence. However the communication that I have recieved from QA has sometimes lacked responsiveness and clarity when away from the training facility and back in the Eon Office at Newstead.

Non of the apprentices lack support within the program, all were allocated mentors to help guide them through the process, approach them with problems or issues, as well as having weekly meetings with our apprentice managers.

Very well, Eon provides apprentices with pay increments from 14,000-24,000 (annual wage) until the end of the program. Increments are recieved when completly required training of course modules.

Yes, there are various clubs in which you can join at Eon.

Yes

A great company to work for. You feel valued and recieve a great sense of achievement in your work. The company generally looks after your well-being in terms of paying good and fair wages, providing employees with company benefits and being fair and flexable with holidays + working hours.

Make yourself stand out. Show off your existing knowledge and experieneces of the area you are applying for i.e. IT. Show your personality, then your strengths will shine through.