Personal Banker Review

job title-personal banker daily task-to see customers in the form of appointments and ensure the customers leave better off or better informed. daily interactions internally- customer facing role externally - to uphold a positive example of Santander. responsibilities- my role holds a high level of risk responsibility. responsible for creating a positive customer experience and last impact. what do I do everyday?- help customers.

qualifications- I have learnt all about the banking sector and how is works through the professional banker certificate. I passed that exam as was awards with the qualification. the exam was hard and very time consuming, however this has been extremely beneficial when dealing day to day with customers as I now have a more knowledgeable background to the banking sector, I can engage in more in depth conversations and answer the harder questions some customers try to catch you out on.

The exam was hard and there seemed to be a lot of work/revision buried into a small time frame. this was difficult to do in work time, my manager was extremely supportive and provided me with as much support as I needed - which included been able to take time away to revise. however I did not take as much time in the work place as I wished, I did do the majority at home. it was nothing like I expected, however this is the first time ive ever done learning outside of a class room environment. it was easy to adapt too.

I have had a lot of positive feedback and endless support from my manager, my regional manager and I even received email support from the head of our division congratulating me on my passing of the exam. my colleagues support me endlessly also, asking what they could do to help and offering support.

unfortunately, it seems at times it wasn't well organised at all. this has changed over the year we have been involved in the apprenticeship. it saddens me to give a low mark, there has been a lot of work done by the bpp team to try make it easier for us. two massive issues for me, the laptop doesn't connect to Santander branch wifi, and you cant log onto bpp.com on the work computers. now we are on the coursework side of things it would of been so much better to access things straight from work.

tutors are easy to talk to and very approachable regarding any need. always offering support and guidance.

all the support that I have asked for I have received.

I have always thought that as a whole personal bankers receive a small salary in comparison to what we actually do. after bills etc, I have next to nothing to live off on a monthly basis, which saddens me. luckily, this apprenticeship has cost me minimal funds.

since I left school I have always been working. I took a year out to travel to Australia, and when I came home there was a two week period where maybe I wasn't in work. before this job (which I have worked at for 2 years) I worked at the RBS as a cashier.

Yes

Solid company to work for. Lots of opportunities

be open honest and be yourself.