Apprentice Software Support Analyst Review

The job role is pretty flexible. Each day can be different but they follow the same outlines. I generally start with some Admin, catching up on emails and looking into problems raised to our ticketing system. From here I will be moving on to my own work which will likely be my own tickets. I then go and investigate what may be causing a problem and see what options are available with regards to fixing it. I end my day by filling in my diary or updating my documents.

Yes. I do not come from a technical background and I feel that the support is crazy! I have so much room for improvement and I think that I will be in a good position coming to the end of the apprenticeship. Our IT courses are ran by QA and we attend courses in Birmingham every two months or so. I am working towards a level 3 city & guilds and by the end of this course I will become an associate technical analyst. I have been working on confrontation techniques and I feel that I can overcome situations so much easier than I could have previously.

I could not be happier, I love my job. I may not be the most technical person going but I feel that I am progressing at a good rate and getting plenty of support from the teams and people around me. I really cannot fault my company and every day i actually look forward to going to work.

I feel that I am valued as I've never been so welcomed to a workplace before! tasks that I have been set I have achieved and had positive comments following that. I have received some great feedback from a previous team to which I got comments from my manager saying how well that I got on.

Brilliant. The introduction week we covered a lot of personality tests and a brief introduction into the production of gas and electricity. From here we done some team building exercises within the group. Each apprentice has been linked up with a mentor who is there for all means necessary. I attend a weekly apprentice catch up with managers and the other apprentices and once fortnightly I have a 1 to 1 with my manager. Team hierarchy is distributed monthly so that you can get an up to date understanding. I feel that the apprenticeship program has been well organised and I get to go through 3 different teams throughout my first year.

Training courses are very practical and can be pretty challenging. I have had to ask for another method of teaching as I feel that I wasn't understanding methods that he used. It has been good so far however. Our assessor isn't as available as I'd have hoped.

Amazing. I could not ask for anything better. Each and every person within E ON is helpful and they want the best for me. I haven't had any negative comments or been made to feel anything but part of the teams. My manager and mentor are flawless. I really cannot pick any faults with the people who are there to support me.

Yes, my salary is great. Considering I'm not as technical or as experienced as some of the others. Travel costs are £2 a day which doesn't impact my salary at all.

I do not attend any but I know that there's a 5 a side football team on a Thursday night.

Yes

Everything mentioned above

Don't be afraid to be yourself.