Custer Experience Officer Review

by HSBC

Rating

5.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

cer/cashier. My daily role is to manage the walk in customers with thier queries regarding payments, bearvement, fraud and any other inquery which can not be helped on the main floor. i am also a authorised cashier so cover the counter when staff are ill or holidays.

8/10

2. Have you learnt any new skills or developed existing skills?

I have fine tuned my customer service and knowledge of the banking standards

7/10

3. To what extent do you enjoy your programme?

although i had issues with time given to complete the programme and meeting my asseror i did enjoy the course

8/10

4. How valued do you feel by HSBC?

there is no recongistion from the branch for passing my exams or apprentership

1/10

5. How well organised/structured is your programme?

the programme is well organised but i feel the branch are not equipped to give time off and support that is needed

3/10

6a. How much support do you receive from your training provider?

i was in constant contact with her and really supported

10/10

6b. How much support do you receive from your employer?

i didnt

1/10

7. How well does your salary/package meet your costs?

the salary is a low salary compared the others in the same industry

3/10

8. Are there many opportunities outside of work?

yes my new qualifications means i can move to other employer with ease

8/10

9. Would you recommend HSBC to a friend?

9b. Why?

because i feel that the structure is changing and is not for the better

10. What tips or advice would you give to others applying to HSBC?

the application and interview are both comfortable and just feel confident. the onboarding programme is excellent and support from all the training staff is above and beyond. however i do feel that depending what branch you end up will depend on your overall experince of HSBC and not all is postive