Customer Experience Analyst Review

by NatWest

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer Experience Analyst Anaylsing customer feedback from surveys Project work Preparing meeting agendas Internal interactions & occasionally external

8/10

2. Have you learnt any new skills or developed existing skills?

Wider knowledge of how to use microoft office programmes Broadening my communication skills i.e picking up the phone insted of relying on email

8/10

3. To what extent do you enjoy your programme?

8/10

4. How valued do you feel by NatWest?

8/10

5. How well organised/structured is your programme?

7/10

6a. How much support do you receive from your training provider?

7/10

6b. How much support do you receive from your employer?

10/10

7. How well does your salary/package meet your costs?

10/10

8. Are there many opportunities outside of work?

8/10

9. Would you recommend NatWest to a friend?

Yes

9b. Why?

RBS make you feel valued Everyone i have worked with have been very helpful and supportive Good training oppurtunities for everyone Good networking oppurtunities

10. What tips or advice would you give to others applying to NatWest?