Customer advisor Review

The role involved stacking selfs, assisting customers with inquiries about products, scanning and updating the prices on products, liaising with senior members of staff, keeping the shop cleaning and organised. My job title was a customer assistants.

I did not acquire any professional qualifications, but learnt new skills on a personal level and developed these skills. For instance, I learnt to be a better communicator after this work experience, learnt how the scan products on a microsoft based scanner, liaising with colleagues and senior members of staff in a professional capacity.

I enjoyed it to a moderate extent. The work was fine, as there was no time to be bored as I was on my feet every moment of the day and there was always something to do. However, I did not like some of the team members, as felt I did not fit in well with others. The company was fine, but lunch breaks were only 30 minutes. It met my expectations however

I felt valued, as the manager personally taught me and other team members how to stock efficiently, and always praised us when we done good work. As I was only there for two weeks, there was no external recognition or involved within projects. However, overall I felt valued to a moderately large extent.

The induction was highly organised. The manager arrived early to prepare and the induction was finished within the time frame stated (4 hours). The training was organised, however, I feel that the manager placed to much emphasis on keeping the shop tidy opposed to good customer service. There was no support meetings, I felt this should have been implemented at least once during the two week period.

The guidance towards supporting me was satisfactory on a work level. For example, the manager trained us personally and valued all staff at the same level, regardless if staff were on work experience or permanent. However, the training provider did not provide good support when I expressed concerns over one of the other work experience colleagues who I felt was annoying and disruptive

Received a lot of support from the manager. I did not have to liaise with HR as it was a short work experience, and was not paid. The guidance with problems was good at a work level, e.g. the manager advised us on how to solve problems relating to customer complaints, difficult situations etc. But, the guidance with working with other team members was not good. Generally speaking the general attitudes with supporting me were good.

I was not paid for this work experience. I felt that travel expenses should have been paid, given that I had to pay 4.50 every day to travel to work. Daily costs should have also been covered, that is, staff should have been provided with beverages and food during breaktime, given that the lunch was only 30 minutes.

As I was on work experience, I was not provided with opportunities to attend company events, activities. However, the manager did state that I was welcome to apply for a part time role in the Boots shop, as my performance was good, I was reliable and came in on time.

Yes

Applying for work experience was straightforward, the interview process was good and the onsite training provided my the manager was excellent as he had the expertise and the personal approach meant I learnt new skills fast, and took pride in my work.

Instead of applying for work experience directly on the website, go to the shop and give your CV to the manager. Do not panic during interviews and answer the questions honestly, and naturally. I would have liked to be told that the lunch break was only 30 minutes, as if I knew beforehand I would have asked for them to consider 1 hour.