Customer service assistance Review

My most important responsibility is to achieve sales. I spend most of my day on the shop floor, talking directly to potential customers and trying to establish their needs. I have a very thorough knowledge of our product range so, if they’re unsure of their decision, I can give them appropriate advice. I can also steer them towards other – perhaps more expensive – product lines that they haven’t already considered. By building rapport with the customer – and addressing any concerns they may have – I have a good chance of closing the sale. I also aim to up-sell on the till where possible, so as to maximise the value of each new customer.

Customer service and communication skills. Customer service is the care that a customer receives before, during and after a purchase. Good customer service is friendly and polite, and puts the customer first. It is very important in creating loyal customers and is vital in many graduate careers, such as management consultancy and financial services. For example, a retail banking employer might not expect you to have a degree in finance, but may well place great importance on customer-related work experience.

With Aldi I have learnt to give excellent customer service in a sometimes challenging environment whilst ensuring the workplace is clean, safe and organised. Valuable skills were learned in dealing with money and alternative transaction methods as well as the opportunity to take on more and more responsibility like managing a department when needed to

Aldi is a great company to start off with, give you all the experience you need and they throw you in the deep end, you will leave next confident for any retail role, next is like that its training for life, training that you wont get anywhere else, aldi is a good starting point with further advancing opportunities. I walk in every morning and everyone greets me with an hello or good morning. Everybody is really nice.

My work experience is really structured as every morning the manager will run through with me what he wants me to do and goes through what he want smells to get out of this day. At the end of each day my managers and supervisors will question me on what skills I have used and what skills I have learned about today. Then they also rate my day out of 6.

I receive a load of support from my training provider. My training provider will always come up to me in the morning and give me a sheet of what he wants me to achieve over the time of my work experience. He does this once a week and he will tell me how to be successful in this business and how to move up to management.

I recieve quite a bit of support from my employer as he tells me the sales targets in the morning before I start work. He keeps me motivated and whenever I need help on the shop floor or I don't know how to do something he will always help me. He doesn't get angry he simply shows me what to do and let's me get on with it. He's also understanding, if I'm a few minutes late he does not mind.

My salary isn't too bad considering most work experience placements don't even give you any sort of pay. I'm given more than minimum wage and that' does not include Christmas bonuses or end of year bonuses. My boss also does not dock your wage if your late and he always has overtime Available if I need the extra money.

There are loads of opportunities for when I finish with Aldi this is Because once I've finished here I will have the relevant experience I need to work in other retail jobs. I've been offered jobs in Tesco and Sainsbury's to work after my work experience here. However that all depends on whether I want to leave Aldi.

Yes

It's definitely a good place to work. There a lot of benefits working here. The main being that you feel appreciated by other people and the work is not too challenging. The pay is not too bad and the store isn't really big that you have a lot of responsibilities. However i do recommend people working here but only for part time or for work experience.

The main tips that I would give is make sure you stand out from the other candidates. Make sure you know a bit about Aldi when they interview you as that will show that your interested and committed to working there. Make sure you have a few relevant qualifications and a few skills as this will set you apart.