team member Review

My work experience role was as a Team Member, in which I had to serve customers, make drinks and some food items, and handle cash. I had to ensure that all customers left the restaurant happy. I was never serving alone, as I was always teamed up with another member of staff.

Yes. During my time at McDonald's I learnt vital customer service skills that I have since used while working at other companies. One of these skills is the importance of listening and ensuring that the customer fully explains their needs and requirements.

I enjoyed my work experience at McDonald's, however it could have been made better by allowing an element of independence to my role - I was always partnered with a member of staff when I felt I could complete some tasks by myself.

During my work experience, I felt valued to an extent. They gave me some responsibility, and at times I would feel like I was making an impact, but this was not regular.

There was no real structure to my work experience. The manager just asked me to work with another member of staff. There was no proper training, but managers were around to ask questions, should I have needed to speak to them.

I received some support - they were quick to arrange my work experience, and managers were around to answer my questions while I was at work experience. Other staff would also show me what to do and how to do it.

My employer do give me a lot of support in order to do my job well, including regular reviews and meetings to check that I am performing well. They also help me to improve, and teach me new things within the work place.

I completed work experience without getting paid, as it was part of my school programme. However, I did learn lots of new skills which is important.

There were a few staff meetings/gatherings outside of work that were really fun. The management team hired out the local bowling alley and we went as a team of staff. This was at first a bit strange for me because I was on work experience, but everyone made me feel welcome.

Yes

At McDonald's, you learn loads of new, important skills that are helpful in future employment, and there are opportunities for promotion.

My advice is to be patient, as the application and training process can take some time. Always show a smile and be happy, as this reflects on you as a person and in turn, the customers that you serve.